Key Task:

• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
• Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers and other professional and technical personnel.
• Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
• Submits orders by conferring with technical support staff; costing engineering changes.
• Develops customer's staff by providing technical information.
• Complies with local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
• Prepares sales engineering reports by collecting, analysing, and summarizing sales information and engineering and application trends.
• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed;
• Contributes to team effort by accomplishing related results as needed.

Competency:

• Understanding of the requirements of the role and relevant business development, customer relation, management and technical qualifications.
• Problem solving; Product Knowledge and Presentation skills.
• Understanding industry QHSE Standards and certifications
• Comprehensive knowledge and understanding of the industry technical certification requirements and application
• Excellent communication skills.
• High level of commercial awareness to ensure maximization of commercial profitability whilst ensuring subordinates fully understand and comply with company objectives, standards and ethics.

Quality & HSE Responsibilities:

Employees must assume a high level of responsibility to work safely and strive for an incident-free workplace by:

• Complying with the requirements of company Quality and HSE Policy Statement.
• Considering the consequences of their acts on their safety and that of fellow employees.
• Following all general and job related Quality and HSE work procedures and practices.
• Detecting, reporting and correcting unsafe behaviour or conditions and nonconformities.
• Applying Quality and HSE work practices both on and off the job.
• Making or suggesting enhancement to the jobs at hand to reduce or eliminate the risk associated with job performance.
• Reinforcing safe behaviour.

Working safely and with regard for the environment is a condition of employment and no employee should ever consciously perform an unsafe act.

Customer Account Administrator 

Key Task:

• General Administrative task
• Admin document control
• Day to day operation through the company’s job control system (Quote to Invoice) for general items
• Responsible to liaise with the customers for goods arrival and dispatch
• Monitoring and re-ordering all consumable machine shop tools
• Assist in the development and implantation of goals, policies, priorities and procedures relating to administration, job process control, costing and customer contact
• Ensure compliance to Company policies, procedures and directives
• Implement internal controls to adequately support existing processes of the company
• Ensure implementation of adequate controls to minimize incidence of missed costs
• Involvement in general inventory control processes as required by company management
• Acknowledge the enquiries received from Customer
• Ensure quotations are sent to customers with shortest turnaround, in line with the department objectives.
• Ensure all quotations sent to customers are followed up.
• Acknowledge the Purchase Order received from Customer and if any correction required communicate to customer
• Review outstanding quotations weekly and deactivate quotations that do not materialize.  
• Review of outstanding Quotations and Enquiries to ensure that these are invoiced when work is completed or service is provided.
• Ensure that no job goes into execution unless recorded in ERP through a quotation and order