Key Task:
- Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
- Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
- Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers and other professional and technical personnel.
- Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
- Submits orders by conferring with technical support staff; costing engineering changes.
- Develops customer's staff by providing technical information.
- Complies with local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
- Prepares sales engineering reports by collecting, analysing, and summarizing sales information and engineering and application trends.
- Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed;
- Contributes to team effort by accomplishing related results as needed.
Competency:
- Understanding of the requirements of the role and relevant business development, customer relation, management and technical qualifications.
- Problem solving; Product Knowledge and Presentation skills.
- Understanding industry QHSE Standards and certifications
- Comprehensive knowledge and understanding of the industry technical certification requirements and application
- Excellent communication skills.
- High level of commercial awareness to ensure maximization of commercial profitability whilst ensuring subordinates fully understand and comply with company objectives, standards and ethics.
Quality & HSE Responsibilities:
Employees must assume a high level of responsibility to work safely and strive for an incident-free workplace by:
- Complying with the requirements of company Quality and HSE Policy Statement.
- Considering the consequences of their acts on their safety and that of fellow employees.
- Following all general and job related Quality and HSE work procedures and practices.
- Detecting, reporting and correcting unsafe behaviour or conditions and nonconformities.
- Applying Quality and HSE work practices both on and off the job.
- Making or suggesting enhancement to the jobs at hand to reduce or eliminate the risk associated with job performance.
- Reinforcing safe behaviour.
Working safely and with regard for the environment is a condition of employment and no employee should ever consciously perform an unsafe act.
